Question 1

How are candidates vetted?

Accepted Answer

Every candidate passes a 12-point screening: role-specific skills tests, English proficiency, tool fluency, communication evaluation, structured interview with a senior reviewer, and reference checks before they reach your shortlist.

Question 2

What time zones can staff cover?

Accepted Answer

We match staff to your business hours — Americas (EST/PST), EMEA (GMT/CET) or APAC. Most engagements offer 4+ hours of real-time overlap with your team.

Question 3

Is there a trial period?

Accepted Answer

Yes. The first two weeks are a fit-check window. If the candidate isn't right, we re-staff at no extra cost within 7 business days.

Question 4

What's the difference between Managed Staffing and Direct Placement?

Accepted Answer

With Managed Staffing, we employ and pay your dedicated staff, and you receive one invoice that covers contracts, NDAs, onboarding, account management and our replacement guarantee. With Direct Placement, we source and screen candidates and deliver a shortlist; you choose, then hire, contract and pay the person directly for a one-time placement fee quoted per role.

Question 5

Who employs and pays the staff in Direct Placement?

Accepted Answer

You do. In Direct Placement the candidate is hired directly by your company, and you contract and pay them yourself. Our role is sourcing, our 12-point screening and delivering the shortlist.

Question 6

Which model should I choose?

Accepted Answer

Managed Staffing suits teams who want one invoice and ongoing support. Direct Placement suits teams who want to employ the person themselves.

Question 7

What's your pricing?

Accepted Answer

Managed Staffing: hourly from $15/hr, part-time from $1,200/mo (20 hrs/week), full-time from $2,200/mo (40 hrs/week), and custom department teams. One invoice per staff member, on your weekly, biweekly or monthly payroll schedule, covers compensation, vetting, account management and replacements. Direct Placement is a one-time placement fee, quoted per role.

Question 8

Can I cancel or pause?

Accepted Answer

Yes. 30 days notice to cancel or pause any engagement. No long-term lock-in.

Question 9

How do contracts work?

Accepted Answer

Mutual NDA, contractor agreement and IP assignment are signed digitally before kickoff. Standard templates; redlines welcome.

Question 10

Who handles the staff member's payments?

Accepted Answer

We do. We employ and pay your staff. You receive an invoice per staff member on your payroll schedule — weekly, biweekly or monthly. We handle contractor payouts in their local currency and tax forms.

Question 11

How do you handle confidentiality?

Accepted Answer

Mutual NDA on every engagement, access controls and audit logs on internal systems.

Question 12

Can staff use our tools and accounts?

Accepted Answer

Yes — we recommend role-scoped access via your password manager and SSO. Our account managers can advise on access tiers per role.

Question 13

What if I need someone immediately?

Accepted Answer

Most shortlists land in 48 hours; many roles have bench-ready candidates that can start within a week.

Answers to the questions we hear most.