Question 1

How are candidates vetted?

Accepted Answer

Every candidate passes a 12-point screening: role-specific skills tests, English proficiency, tool fluency, communication evaluation, structured interview with a senior reviewer, and reference checks before they reach your shortlist.

Question 2

What time zones can staff cover?

Accepted Answer

We match staff to your business hours — Americas (EST/PST), EMEA (GMT/CET) or APAC. Most engagements offer 4+ hours of real-time overlap with your team.

Question 3

Is there a trial period?

Accepted Answer

Yes. The first two weeks are a fit-check window. If the candidate isn't right, we re-staff at no extra cost within 7 business days.

Question 4

What's your pricing?

Accepted Answer

Hourly from $15/hr, part-time from $1,200/mo (20 hrs/week), full-time from $2,200/mo (40 hrs/week), and custom department teams. One monthly invoice covers compensation, vetting, account management and replacements.

Question 5

Can I cancel or pause?

Accepted Answer

Yes. 30 days notice to cancel or pause any engagement. No long-term lock-in.

Question 6

How do contracts work?

Accepted Answer

Mutual NDA, contractor agreement and IP assignment are signed digitally before kickoff. Standard templates; redlines welcome.

Question 7

Who handles the staff member's payments?

Accepted Answer

We do. You get one monthly invoice in USD. We handle contractor payouts in their local currency and tax forms.

Question 8

How do you handle confidentiality?

Accepted Answer

Mutual NDA on every engagement, SOC2-aligned operational practices, access controls and audit logs on internal systems.

Question 9

Can staff use our tools and accounts?

Accepted Answer

Yes — we recommend role-scoped access via your password manager and SSO. Our account managers can advise on access tiers per role.

Question 10

What if I need someone immediately?

Accepted Answer

Most shortlists land in 48 hours; many roles have bench-ready candidates that can start within a week.

Answers to the questions we hear most.